Cookie Policy

Litière Royal Inc. (Royal Wood Shavings) uses various cookies or similar technologies on its websites, including www.litiereroyal.com and www.royalwoodshavings.com (collectively referred to as the “Websites”), which are essential for the proper functioning of the sites, as well as for improving their performance, enhancing your user experience, measuring audience, and integrating services to enhance site interactivity.

This Cookie Policy explains how we use these cookies and specifically applies to the www.litiereroyal.com and www.royalwoodshavings.com websites. It also specifies the types of cookies we use, why we use them, and how you can adjust your cookie preferences. It describes the types of cookies we use, the reasons for their use, and how you can adjust your cookie preferences.

We encourage you to consult this policy alongside our Privacy Policy, which details how we collect, use, and process your personal data.

What is a cookie?

A cookie is a small text file containing information, stored on your device (computer, cell phone, tablet, etc.) by a website you visit. It is associated with an internet domain (usually all pages of the same site). This file is automatically sent back during subsequent contacts with the same domain. Cookies help the internet domain or another internet domain recognize your device on your next visit.

In this Policy, we use the term “cookies” to encompass all files collecting information in this manner.

What are cookies used for?

Cookies do not harm your device, but they facilitate certain tasks such as preserving your preferences, pre-filling fields, and adapting the content of our Websites. Therefore, we use cookies for various purposes, including to:

Remember your customer ID in your Customer Area and the language of the page display.
Store your preferences and analyze the operation of our Websites.
Improve the functionality and performance of our Websites.
Help us understand how our Websites are used to improve them.
Recommend content that appears most appropriate to you.
Track your navigation for statistical or advertising purposes, etc.

Some uses of cookies are strictly necessary to provide the user-requested functionalities of the Websites or to establish communication and do not require consent. Other uses that do not meet these criteria require your consent.

While browsing our Websites, a cookie management banner will appear, allowing you to enable or disable cookies that are not strictly necessary for the proper functioning of our Websites.

What information is collected with cookies?

The following information is obtained through the use of cookies:

Your IP address.
Your Internet service provider.
The date and time of the start and end of your visit.
The language of your browser.
Your region or municipality, determined based on the IP address.
The type and version of your browser.
The type and version of your operating system.
The type and model of your device (phone, tablet, or computer).
The domain of the previously visited site.
The addresses of the pages visited on the Websites.
Your activities (e.g., clicks, screen scrolling) on the Websites.
The source of your visit.
The type of audience to which you belong (individual, organization).
The category of audience to which you belong (e.g., residential, business).
The screen resolution of the device you are using.

How long are cookies stored on my device?

A cookie can be temporary or permanent. Temporary cookies are stored temporarily on your device while you use the Websites and are deleted when you close your web browser. Permanent cookies, on the other hand, remain on your device for a certain period even after you close your web browser. The duration of storage for permanent cookies varies. These stored cookies allow us to recognize whether you have previously visited one or more of our Websites or to retain your preferences.

What types of cookies are used by our Websites?

Each category of cookie has a specific function. We use the following types of cookies:

Strictly Necessary Cookies.
Functionality Cookies.
Social Media Cookies.
Performance Cookies.
Targeted Advertising Cookies.

A detailed description of these different categories can be found below.

Strictly Necessary Cookies

These cookies are essential for the proper functioning of our Websites. Without them, our Websites would not work correctly. They cannot be disabled and are established in response to actions you have taken, corresponding to a request for services. These cookies are essential for applying your consent preferences, providing you with a session identifier, ensuring security measures such as distinguishing between a human user and a robot, and preventing session tampering. You can configure your browser to block these cookies or be informed of their existence, but this may disrupt certain parts of our websites.

Functionality Cookies

These cookies aim to improve and personalize the features of our Websites. They allow us to remember your settings and preferences, providing a personalized experience. For example, they record sites you frequently visit, optimize the internal search bar of the websites, store information about your actions during your current visit, remember your default language, and remember your consent to the use of cookies, as well as other preferences. These cookies may be activated by us or by third parties whose services are used on our pages. If you choose not to accept these cookies, some parts of these services may not work optimally.

Performance Cookies

Performance cookies allow us to measure the number of visits and the origin of traffic, helping us improve our Websites. They also help us identify the most visited pages and understand how visitors navigate our Websites. This data allows us to provide a better user experience, including keeping your session active if necessary. All information collected by these cookies is aggregated. If you do not accept these cookies, we will not be informed of your visit to our Websites. Without them, we cannot know which content is most appreciated and how often unique visitors return to the sites, making it difficult to improve the information offered.

Targeted Advertising Cookies

These cookies may be deployed by our advertising partners. They are based on the unique identification of your browser and device. They can be used by these partners to create a profile of your interests by recording data about your visits to our Websites, including the pages you have viewed, the links you have clicked, the number of times you have seen advertisements, the advertisements you have clicked on, and your browsing habits and interests. This data can then be used to show you advertisements that match your interests. If you do not allow these cookies, the ads you see may lack relevance for you. These cookies are also used by third-party services, such as “Like” or “Share” buttons.

The information collected by cookies may also be used by Litière Royal Inc. (Royal Wood Shavings) and its suppliers to improve our products and services. They are collected and stored on servers that may be located outside of Canada. However, this information is not shared by Litière Royal Inc. (Royal Wood Shavings) with third parties, except in limited circumstances described in our Privacy Policy.

For more details on how we process personal data, please refer to our Privacy Policy.

Are third parties using cookies on our Websites?

We use or allow third parties to place cookies that fall into one of the categories mentioned above. For example, like many companies, we use third-party analytics tools to monitor traffic on our Websites.

Disabling cookies

If you do not consent to the use of cookies that are not strictly necessary, you can withdraw your consent by clicking on “customize cookies” located at the top or bottom of your device’s screen, depending on the visited website. However, some services may not work as effectively if cookies are disabled.

Furthermore, most web browsers allow you to control, to some extent, most cookies by adjusting their settings. Click on the name of the browser you are interested in to learn more about its cookie management:

Contact Us

For any questions about this policy, please contact us through the Contact Us page form or in writing at:

Éric Fortin, CEO & Privacy Officer
250-2327 Boul. du Versant Nord
Québec, QC, G1N 4C2
Canada

Changes to our Cookie Policy

We reserve the right to update this policy from time to time. Therefore, we invite you to check it regularly to ensure you are aware of the most recent version.

This Cookie Policy was last updated in September 2023.